FAQ

Frequently asked questions

1. What materials are Grass & Grace products made of?

Our products are handcrafted from sustainable natural materials like rattan, bamboo, seagrass, water hyacinth, and leaves. These materials are eco-friendly, lightweight, and durable, offering both style and sustainability.

2. Are your products handmade?

Yes! Each piece is lovingly handmade by skilled artisans using traditional weaving techniques. This ensures that every product is unique and tells its own story.

3. Are your products eco-friendly and safe for everyday use?

Absolutely! All our materials are biodegradable and responsibly sourced. Additionally, the weaving and finishing processes avoid harmful chemicals, making them safe for use in your home.

4. Can I place custom orders?

Yes, we accept custom orders for select products. Whether you need a specific size, color, or design, feel free to reach out to us at support@grassngrace.com, and we’ll discuss your options. Please note that custom orders may take additional time to process.

5. How do I care for Grass & Grace products?

To ensure the longevity of your handcrafted products:

Keep them away from direct sunlight and moisture for extended periods.
Dust with a dry or slightly damp cloth.
For woven baskets, use a soft brush to remove dirt from tight spaces.
Avoid using harsh chemicals or detergents.

6. Where do you ship?

We currently ship to all states within the United States. Unfortunately, we do not offer international shipping at this time.

7. How long does shipping take?

Shipping typically takes 3-5 business days. Delivery times may vary depending on your location within the U.S. You’ll receive a tracking number as soon as your order is shipped.

8. What are the shipping costs?

Shipping fees are calculated based on your location and the size/weight of your order. You’ll see the total shipping cost at checkout before completing your purchase.

9. What is your return/exchange policy?

We accept returns and exchanges within 14 days of delivery. To qualify:

Items must be in their original condition, unused, and with all tags attached.
Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

Please contact us at support@grassngrace.com to initiate a return or exchange.

10. Do you offer gift wrapping or special packaging?

Yes, we offer gift wrapping for an additional fee. You can select this option at checkout or contact us for custom packaging requests.

11. How can I contact Grass & Grace?

We’re here to help! You can reach us through:

Email: support@grassngrace.com
Phone: (321) 464-8371
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)

12. Do you offer wholesale or bulk pricing?

Yes, we offer wholesale pricing for bulk orders. Please contact us at support@grassngrace.com with details about your requirements, and we’ll provide a quote.

13. Can I find Grass & Grace products in physical stores?

We are currently an online-only business, allowing us to focus on offering high-quality, handcrafted products to customers nationwide. However, we occasionally participate in local markets and events. As our business grows, we plan to establish a physical space to showcase our products in the future. Stay tuned for updates!